Kodi Kusinthanitsa Nthambi Yakunokha N'kutani?
PBX (Private Branch Exchange) ndi malo osinthana ndi mafoni. Amakhala ndi nthambi zingapo za ma telefoni ndipo amasintha kugwirizana ndi iwo, motero amalumikiza mafoni.
Makampani amagwiritsa ntchito PBX kuti agwirizane ndi mafoni awo onse apakati kupita kunja. Mwanjira imeneyi, iwo akhoza kugwiritsira ntchito mzere umodzi wokha ndikukhala ndi anthu ambiri omwe akugwiritsa ntchito, ndipo aliyense ali ndi foni pa desiki ndi nambala yosiyana. Chiwerengero sichili mu chiwerengero chomwecho monga nambala ya foni, komabe, malinga ndi kuwerengera mkati. M'kati mwa PBX , mumangoyamba manambala atatu kapena ma dijiti anai kuti muimbire foni ku intaneti. Nthawi zambiri timatchula nambalayi ngati chongowonjezera. Munthu amene akuyitana kuchokera kunja akhoza kupempha chithandizo kuti chifotokozedwe kwa munthu yemwe akuwunikira.
Chithunzichi chikuwonetsa momwe PBX imagwirira ntchito.
Maudindo akuluakulu a PBX ndi awa:
- Kusinthana pakati pa ogwiritsa ntchito telefoni potero kumalumikizana
- Kuonetsetsa kuti mgwirizano umakhalabe bwino mwa kusunga zinthu zake
- Kuti athetse mgwirizano pamene wothandizira apitiriza
- Kulemba kuchuluka, ziŵerengero, ndi mizere yokhudzana ndi maitanidwe
Mwachidziwitso, ntchito za PBX ndi izi:
- Perekani nambala imodzi yomwe oyimba akunja angagwiritse ntchito kupeza anthu onse mu kampani.
- Perekani maitanidwe kwa antchito mu gulu loyankhidwa mwanjira ina; pogwiritsa ntchito mbali ya Automatic Call Distribution (ACD).
- Gwiritsani ntchito mayankho, koma perekani menyu omwe mungasankhe omwe angagwiritsidwe ntchito kuti azitha kulumikizidwa kuzinthu zina.
- Lolani kugwiritsa ntchito moni zamalonda zamakono pamene mukuyankha mayina.
- Perekani zida zoyendetsera mafoni.
- Kumalo oitanitsa kunja akugwira ntchito pamene akudikira munthu wopempha kuti ayankhe, ndi kusewera nyimbo kapena mauthenga ochita malonda kwa oitanidwa.
- Lembani mauthenga a mauthenga pazowonjezera kulikonse kuchokera kwa woyitana kunja.
- Tumizani maitanidwe pakati pa zowonjezera zamkati.
IP-PBX
PBXs si VoIP yekha koma akhala akuzungulira foni yamakono. PBX yomwe imapangidwira kwa VoIP imatchedwa IP PBX, yomwe imayimira Internet Protocol Private Branch Exchange).
Mpaka pano, PBXs akhala bizinesi yamalonda yomwe makampani akuluakulu okha angakwanitse. Tsopano, ndi IP-PBXs, makina apakati komanso ngakhale makampani ang'onoang'ono angapindule ndi zida ndi ntchito za PBX pamene akugwiritsa ntchito VoIP. Zoona ayenera kuyika ndalama mu hardware ndi mapulogalamu, koma kubwerera ndi zopindulitsa zikuluzikulu panthawi yaitali, zonse zogwira ntchito komanso zachuma.
Zopindulitsa zazikulu zomwe IP-PBX imabweretsa zimakhala zosavuta, zosamalidwa, ndi zina zotchulidwa.
Kuwonjezera, kusunthira ndi kuchotsa ogwiritsa ntchito kuchokera ku foni kungakhale kosavuta kwambiri, koma ndi IP-PBX ndi yotsika mtengo mosavuta. Komanso, foni ya IP (yomwe imayimira mapepala ogwiritsira ntchito pa telefoni ya PBX) siingagwiritsidwe ntchito kuti ikhale yosakanikirana ndi munthu wina. Ogwiritsa ntchito akhoza kulowa mwadongosolo mu foni kudzera mu foni iliyonse mu intaneti; popanda komabe kutaya mbiri zawo ndi machitidwe.
IP-PBXs ndizowonjezera mapulogalamuwa kusiyana ndi awo oyambirira ndipo kotero kukonza ndi kukonzanso ndalama kumachepetsedwa kwambiri. Ntchitoyi ndi yophweka komanso.
PBX Software
An IP-PBX amafunikira pulogalamuyi kuti iwononge kayendedwe kake. Mapulogalamu otchuka kwambiri a PBX ndi Asterisk (www.asterisk.org), yomwe ili pulogalamu yabwino yotseguka.