Kusinthana kwa Nthambi zapayekha
PBX (Private Branch Exchange) ndi dongosolo lomwe limalola bungwe kuti liziyendetsa mafoni olowera komanso otuluka komanso limalumikizana mkati mwa bungwe. PBX ili ndi zipangizo zonse ndi mapulogalamu ndipo zimagwirizanitsidwa ndi zipangizo zoyankhulirana monga adapita zam'manja, makina, masewera, maulendo komanso, telefoni.
Ma PBX apamwamba kwambiri ali ndi zinthu zambiri zochititsa chidwi zomwe zimapangitsa kuti kulankhulana kuli kosavuta komanso kwamphamvu mkati mwa mabungwe, ndipo kumawathandiza kuti aziwathandiza bwino komanso kuti apange zokolola. Zosiyana ndi zovuta zawo zimasiyanasiyana, kuyambira pazinthu zodula komanso zovuta kulankhulana zomwe zimagwiritsidwa ntchito pamtambo wa malipiro awiri a mwezi uliwonse. Mukhozanso kukhala ndi machitidwe a PBX apanyumba pakhomo ndi zida zoyambirira monga zowonjezera ku mzere wanu wa foni.
Kodi PBX Imachita Chiyani?
Monga tafotokozera pamwambapa, ntchito za PBX zingakhale zovuta kwambiri, koma makamaka, mukamba za PBX, mumayankhula za zinthu zomwe zimachita izi:
- Kugwiritsa ntchito matelefoni oposa limodzi mu bungwe, ndi kasamalidwe ka mafoni oyandikira ndi obwera.
- Kupopera foni imodzi yokha ya foni mkati mwa mizere yambiri, yomwe imadziwika kudzera mu manambala atatu kapena anayi omwe amatchedwa extensions, ndi kusintha ma call ku mzere woyenera wa mkati. Izi zimapulumutsa bungwe kuti liyenera kulipira mizere ingapo, ndipo limalola madipatimenti onse kuti afikidwe kudzera mu nambala imodzi ya foni.
- Lolani kulankhulana kwaulere kwaulere mkati mwa bungwe.
- Limbikitsani kuyankhulana konse ndi VoIP (Voice over IP), yomwe ili ndi zochuluka zowonjezera ndi zowonjezera pa telephony zamakhalidwe abwino, zomwe zimakhala zocheperapo kuchepetsa kuitanitsa mafoni.
- Onetsetsani mawonekedwe abwino ndi makasitomala kudzera mu zinthu monga kujambulira foni , voicemail , IVR etc.
- Kuyankha kwa makasitomala otchulidwa ndi IVR (kuyankhulana kwa mawu oyankhulana) kumene dongosolo lingathe kuwatsogolera ogwiritsira ntchito mzere woyenera kwambiri kupyolera m'mawuni a mawu. Ndi mtundu wa malo omwe, monga woyimba, mumamva zinthu monga "Press 1 for Finance Depart, Press 2 chifukwa cha madandaulo ..."
IP-PBX
PBXs anasintha kwambiri ndi kubwera kwa IP telephony kapena VoIP. Pambuyo pa ma analog PBXes omwe amagwira ntchito pa telefoni ndi kusintha, tsopano tili ndi IP-PBXes, yomwe imagwiritsa ntchito makina a VoIP ndi IP monga ma intaneti pa mayitanidwe. IP PBxes amavomerezedwa chifukwa cha chuma cha zinthu zomwe amadza nazo. Kupatulapo ma PBXes akale omwe alipo koma omwe amagwirabe ntchito, ndipo omwe asankhidwa chifukwa otsika mtengo, mawonekedwe ambiri a PBX amagwiritsidwa ntchito masiku ano amakhala IP PBXes.
Wokondedwa PBX
Sikuti nthawi zonse mumagwiritsa ntchito mafayilo, mapulogalamu, kuika ndi kukonza nyumba yanu PBX, makamaka ngati muli ndi bizinesi yaing'ono ndipo mtengo wa umwini umaletsa kuti mupindule ndi zinthu zofunika. Pali makampani ochuluka pa intaneti omwe amakupatsani ntchito PBX motsutsana ndi malipiro a mwezi uliwonse popanda kukhala ndi china koma telefoni yanu ndi router. Izi zimatchedwa thandizo la PBX ndipo amagwira ntchito pa mtambo. Utumiki umaperekedwa kudzera pa intaneti. Kukhazikitsidwa ndi PBXes kuli ndi vuto lokhala lachilendo kotero kuti silingagwirizane ndi zosowa zanu, koma ndi zotchipa ndipo sizikusowa ndalama zapadera.